PetGroomBossPro Blog — Pet Grooming Software

Pets Saved on Every Visit: Name, Breed, Size, Coat and Cut Notes in Pet Grooming Software

A mobile grooming appointment is not really an appointment for a house. It is an appointment for the dogs and cats who live there. The address tells you where to drive. The pets tell you how long you will be, what to charge and what to do once the van door closes. That is why the pet record is the most important thing grooming software keeps.

The Pets Are the Job

The tour in What Mobile Pet Grooming Software Actually Does, From First Call to Paid Invoice showed a household moving through the system. At every step of that tour, the pets were along for the ride. Here is exactly what is saved for each one.

In PetGroomBossPro, every job holds the pets at that home, up to four per visit. A single-dog home has one pet on the card. A home with two dogs and a cat has three. Each pet carries its own details, so the groomer is never guessing which note belongs to which animal.

Name, and Dog or Cat

The name is obvious, but it matters more than people think. A groomer who greets a nervous dog by name is starting from a better place than one reading “Pet 2” off a sheet. The name also shows on the invoice and in the customer app, so the owner sees “Biscuit — Full Groom” instead of a line with no context.

Each pet is marked as a dog or a cat. Cats are a regular part of many mobile routes, and keeping the type on the record means a cat groom never surprises the groomer who is expecting a beagle.

Breed and Size

Breed tells the groomer a lot before they meet the pet: the likely coat, the usual style, and roughly how long the groom will run. A mixed breed can be written the way the owner describes it.

Size is picked from a short list: Toy, Small, Medium, Large or Giant. Size matters for two reasons. It affects how long the groom takes, which affects the schedule. And it is one of the main things groomers price on. Your own prices might be $85 for a small dog full groom with $30 more for a large dog. When size is saved on the pet, the online booking page and your service pricing can use it. The booking side is covered in Online Booking Priced by Pet Size: The Book Now Page for Mobile Groomers.

Coat

Coat is also picked from a list: Short / Smooth, Medium, Long, Double Coat, Curly / Doodle, Wire or Hairless. A curly doodle and a short-coated boxer of the same size are very different appointments, and the coat on the record tells the groomer which one is waiting at the next stop. It also helps the office when a new groomer is covering a route they have never run.

Rabies Due Date

Many groomers ask owners for a rabies date. In PetGroomBossPro, the groomer or the office types the rabies due date onto the pet. It is a field you fill in, not an upload, and it stays with the pet from visit to visit so you can see at a glance when it is coming up. What you require from your clients is your own policy; the software just gives you a place to keep the date.

The Notes Line: Cut and Behavior

Every pet has a notes line, and this is where the real knowledge lives. Good notes are short and specific:

• “#7 blade body, teddy bear face, leave the tail full.”
• “Nervous with the dryer, go slow.”
• “Muzzle for nails.”
• “Owner likes the ears short this time of year.”

A note like that does two jobs. It tells the groomer what the owner expects, so the dog comes out looking the way it did last time. And it tells the groomer what to watch for, so a dog who hates the dryer is not a surprise. Keep it about this pet, in words the next groomer will understand.

Add-Ons and Van Notes Sit Alongside

The pets are not the only details on the visit. Add-ons such as teeth brushing, nail grinding, de-shed or a bandana are ticked on the job, and van notes on the home cover parking, the gate code and where the outlet or water hookup is. Together with the pets, those make up everything a groomer needs to know before opening the van door.

Why It Belongs on the Visit, Not in a Notebook

Plenty of mobile groomers keep pet details in a notebook in the van or in the photo roll on their phone. That works until a second groomer joins, the notebook gets wet, or the phone is replaced. Pet details saved on the visit show up on any groomer's phone, in the office, and on the next visit at that home, which is the subject of the next guide. For the full list of guides, go back to the pet grooming software page.